CUSTOMER SERVICE EMAIL SUPPORT@SMALLTOWNTITANS.COM
How long does it take to receive my order?
We print 90% of the items in our store on-demand specific to when you order them. Very little of our inventory is stocked and pre-printed. The printing and fulfillment process may take between 1-2 weeks depending on the item. Actual shipping may take anywhere from 4-10 business days depending on your location Items are printed on-demand every Monday, and shipped out the next day. All in all - we expect most orders to be in your hands between 2-4 weeks.
International orders may take an additional week or two due to being held in customs. You’ll receive the shipping confirmation once it’s ready to ship. Please check your spam or junk folder to be sure.
*Please use an active email address at checkout so you will receive updates regarding your order.
Do you ship outside the United States?
Some areas - Shipping costs have fluctuated quite a bit in the past few years, so we can only offer shipping to so many areas. Check out to see if we ship to your country here https://titanfactory.co/pages/shipping-locations
How does your sizing run?
Our shirts are unisex and they are true to size. You can check our size chart here https://titanfactory.co/pages/size-chart
I received a damaged/incorrect item. What should I do?
If you received an incorrect or damaged item, or if you’re missing an item, contact our customer service team at support@smalltowntitans.com within 3 business days of receipt for further assistance. If damaged or incorrect, providing photos of the item(s) you received as proof, greatly helps our customer service team with assistance.
Do you offer refunds?
We understand that ordering online can be difficult. If you are not 100% satisfied with your purchase, you can return the product within 60 days of purchase and get a refund or exchange the product for another one.
If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
Contact support@smalltowntitans.com for exchange help.
Who pays for shipping on items for return?
For returns that are customer-initiated, we’ll provide you with a prepaid return label which will be deducted from your total refund amount.
For returns due to incorrect or damaged items, we’ll provide the return label free of charge. Please email our customer service team at support@smalltowntitans.com if you have any questions and we will assist you in whatever way possible!
*Please note that the items must be unworn and unwashed. If signs of wash or wear are visible, we cannot accept the item.
How can I have my picture featured on your Social Media Pages?
Seeing our gear on happy customers is one of our favorite things here at the STT HQ. After you receive your items, you'll get an email to write a review and upload a picture - we look at these amazing reviews often and pick the best pictures to use on our socials! Altenratively, If you email support@smalltowntitans.com or inbox our Facebook/Instagram page, we would love to see you rocking our stuff! There is no guarantee we’ll post it on FB/Insta/Tiktok… but you never know!
Any other questions? - email support@smalltowntitans.com
